At LuxuryFy, we want your Teraform Vessel Off White Set to reach you as quickly and smoothly as possible. Please review the following details to understand how we process, pack, and ship your order.
Processing Time
Once you place an order, we need a short time to prepare your item for shipment.
- Maximum processing time: 2 business days from the date your order is placed
- Most orders are processed even faster, but we guarantee processing within 2 business days
Processing includes order verification, quality checks, secure packaging, and handing your package to the shipping carrier.
Shipping Carriers
We work with the most trusted carriers in the United States to ensure fast and reliable delivery:
- FedEx
- USPS (United States Postal Service)
- UPS
The carrier assigned to your order depends on your location. We automatically select the carrier that offers the fastest estimated delivery time for your specific address. You do not need to choose a carrier yourself.
Delivery Time
After your order has been processed and handed over to the carrier:
- Estimated delivery time: 5 to 7 business days
This timeframe begins once the carrier receives your package, not from the order date.
Total Time from Order to Delivery
- Minimum total time: 2 (processing) + 5 (delivery) = 7 business days
- Maximum total time: 2 (processing) + 7 (delivery) = 9 business days
In many cases, delivery happens sooner than estimated.
Free Shipping – United States Only
We are pleased to offer free standard shipping on all orders shipped to addresses within the United States (including the contiguous 48 states, Alaska, Hawaii, and US territories where carriers deliver).
- No minimum purchase required
- No hidden shipping fees
- Free shipping applies to every Teraform Vessel Off White Set order, regardless of size or weight
Same-Day Dispatch & Tracking Policy
We believe in fast order processing. Here is exactly how our dispatch system works:
Cut-Off Time: 19:00 PM (7:00 PM) USA Time
| Order Placed | Dispatch | Tracking Provided |
|---|---|---|
| On or before 19:00 PM (7:00 PM) | Same day | Same day |
| After 19:00 PM (7:00 PM) | Next morning (when operations begin) | Next morning |
Examples to Make It Clear
- Example 1: You place an order at 3:00 PM → Dispatched same day → Tracking email sent same day
- Example 2: You place an order at 5:30 PM → Dispatched same day → Tracking email sent same day
- Example 3: You place an order at 6:45 PM → Dispatched same day → Tracking email sent same day
- Example 4: You place an order at 7:00 PM (exactly) → Dispatched same day → Tracking email sent same day
- Example 5: You place an order at 7:15 PM → Dispatched next morning → Tracking email sent next morning
- Example 6: You place an order at 11:00 PM → Dispatched next morning → Tracking email sent next morning
Why This Policy Benefits You
- Order today before 7 PM → Tracking today – you know your item is on its way within hours
- Order after 7 PM → Tracking next morning – no long waits for updates
- Fast dispatch leads to faster delivery and early product benefit
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing:
- A unique tracking number
- A direct link to the carrier’s tracking page
- Real-time updates on your package location
You can track your Teraform Vessel Off White Set from our warehouse to your doorstep.
If you do not receive a tracking email within the expected timeframe (same day if ordered before 7 PM, or next morning if ordered after 7 PM), please check your spam folder. If still not found, contact us immediately.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout.
We highly recommend you double-check:
- Street number and name
- Apartment, suite, or unit number (if applicable)
- City, state, and ZIP code
If an order is returned to us due to an incorrect or incomplete address provided by you:
- You will be responsible for any additional shipping charges to resend the item
- Refunds will not include the original shipping cost (if any was applied, though we offer free shipping)
If you realize you made a mistake in your shipping address, contact us immediately at support@luxuryfy.shop. If the order has not yet been dispatched, we can correct it at no charge.
Order Modifications and Cancellations
- You may request to modify or cancel your order within 2 hours of placing it
- After 2 hours, if the order has not yet been dispatched, we may still be able to help – please contact us immediately
- Once dispatched, modifications are no longer possible, and you will need to follow our Refund and Returns Policy
Lost or Damaged Packages
Lost Packages
If your tracking shows “delivered” but you have not received your Teraform Vessel Off White Set:
- Check with neighbors or others at your address
- Wait 2 business days (carriers sometimes mark delivered early)
- Contact the carrier directly with your tracking number
- If still not found, email us at support@luxuryfy.shop
We will work with the carrier to locate your package. If the package is confirmed lost by the carrier, we will issue a full refund or send a replacement (your choice).
Damaged Packages
If your package arrives with visible damage to the outer box or the Teraform Vessel Off White Set inside is damaged:
- Do not discard the original packaging or the item
- Take clear photos showing the damage (box and product)
- Contact us within 48 hours of delivery at support@luxuryfy.shop
We will resolve the issue quickly, as outlined in our Refund and Returns Policy.
Shipping Restrictions
We currently ship only to addresses within the United States. We do not offer international shipping at this time.
We cannot ship to:
- PO Boxes (for FedEx/UPS deliveries – USPS may be used for some addresses)
- APO/FPO addresses (please contact us before ordering if you have an APO/FPO address)
Business Hours & Customer Support
Our shipping and customer support teams operate during:
Monday – Friday, 9:00 AM – 19:00 PM (USA Time)
- Orders placed on Saturday or Sunday are processed on the next business day (Monday)
- Tracking for weekend orders placed before 7 PM on Friday will be provided same-day Friday
- Tracking for weekend orders placed after 7 PM on Friday, or anytime Saturday/Sunday, will be provided Monday morning
Contact Us
For any questions about shipping, tracking, lost packages, or address changes:
Email: support@luxuryfy.shop
Phone: +1 209-586-2354
Address: 652 Stones Throw Rd, Gardnerville, NV 89410, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)