At LuxuryFy, your satisfaction with the Teraform Vessel Off White Set is our top priority. We want you to shop with confidence. Please take a moment to understand how our return and refund process works.
Returns
Eligibility Period
You have 30 calendar days from the date you receive your order to request a return. If more than 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.
Condition Requirements
To qualify for a return, your Teraform Vessel Off White Set must be:
- Unused – in original, sellable condition
- Unworn – no signs of wear, stains, or damage
- Complete – all original packaging, tags, and accessories must be included
Non-Returnable Items
The following types of items cannot be returned:
- Any item that has been used, washed, or altered
- Products missing original packaging or tags
- Items damaged due to improper handling after delivery
- Final sale or clearance items (if clearly marked at time of purchase)
How to Initiate a Return
To start a return, contact our customer support team at support@luxuryfy.shop. Please provide:
- Your order number
- Date of purchase
- Reason for return
- Clear photos of the item (if damage is claimed)
Once your return request is approved, you will receive a return authorization and shipping instructions.
Return Shipping Costs
- If the return is due to our error (wrong item shipped, defective product, or damage during transit), we will provide a prepaid return label at no cost to you.
- For all other returns (change of mind, ordered by mistake, no longer wanted), you are responsible for the return shipping fees.
Return Address
Ship all approved returns to our business address:
LuxuryFy Returns
652 Stones Throw Rd, Gardnerville, NV 89410, USA
We strongly recommend using a trackable shipping method. We are not responsible for items lost or damaged during return transit.
Refunds
Inspection and Approval
Once we receive your returned Teraform Vessel Off White Set, our team will inspect it within 2 business days. You will receive an email notification confirming whether your refund has been approved or rejected.
Refund Processing Time
If approved, your refund will be processed within 2 business days after the approval date. The refund will be issued to your original payment method (credit card, debit card, or other method used at checkout via Stripe).
When Will the Refund Appear in My Account?
After we process the refund, the time it takes to appear in your account depends on your bank or card issuer:
- Credit/debit cards: 3 to 7 business days
- Stripe payment methods: Up to 10 business days in some cases
If you have not seen the refund after 10 business days, please contact your bank or card provider first, then reach out to us if needed.
Late or Missing Refunds
If you have not received your refund after the expected timeframe:
- Check your bank account again
- Contact your credit card company (it may take time before a refund is officially posted)
- Contact your payment provider (Stripe-related delays are rare but possible)
- If you have done all of the above and still have not received your refund, please email us at support@luxuryfy.shop
Exchanges
We do not offer direct exchanges for the Teraform Vessel Off White Set. If you wish to exchange your item, please follow these steps:
- Return the original item following our return policy above
- Wait for your refund to be processed (within 2 days after approval)
- Place a new order for the desired item on our website
Damaged or Defective Items
What to Do
If your Teraform Vessel Off White Set arrives damaged, defective, or with missing parts:
- Contact us immediately within 48 hours of delivery
- Email support@luxuryfy.shop with:
- Your order number
- Clear photos showing the damage or defect
- A brief description of the issue
Resolution Options
Depending on the situation, we will offer one of the following:
- Full refund (original payment method)
- Replacement (same item, subject to availability)
Do not discard the original packaging or the damaged item until we have guided you through the next steps.
Cancellations
If you need to cancel your order:
- You may cancel within 2 hours of placing the order at no charge
- After 2 hours but before shipment, a cancellation may still be possible – please contact us immediately
- Once the order has been shipped, our standard return policy applies (30-day return window, customer pays return shipping unless it was our error)
Contact Us
For any questions about returns, refunds, exchanges, or damaged items:
Email: support@luxuryfy.shop
Phone: +1 209-586-2354
Address: 652 Stones Throw Rd, Gardnerville, NV 89410, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)